Can you file a police complaint online in Gurugram?
Yes. Haryana Police’s citizen portal, Har Samay, lets you register a complaint, report a lost article and, for a limited set of cases (mainly where the accused is unknown or the matter is not serious), file an e-FIR. Serious offences still have to be reported at a police station, and in an emergency you should call 112.
What you can do online
Har Samay is the Haryana Police portal for citizen services. For someone in Gurugram, the useful services are:
- Registering a police complaint, which gives you a reference number to follow up with.
- Reporting a lost article, such as a phone, wallet, RC, driving licence or number plate. The report is often asked for when you apply for a duplicate, for example a duplicate RC.
- Filing an e-FIR in the cases the portal accepts, mainly where the accused is unknown, such as some thefts.
- Verification services: tenant, domestic help and employee verification, and character certificates (see police verification).
- Checking the status of a complaint you have filed.
Online money fraud has its own route: call 1930 or report it on cybercrime.gov.in, as soon as possible. See what to do after an online fraud.
How to file a complaint on Har Samay
- Open harsamay.gov.in and register with your mobile number. You will be sent a one-time password.
- Choose the service, for example "Complaint Registration" or "Lost Article Report".
- Describe what happened in plain words: what, when and where, who was involved if you know, and what you are asking the police to do.
- Attach supporting documents or photos where the form allows.
- Submit, and save the reference number and acknowledgement. You need them to follow up.
The portal’s menus and the list of services accepted for e-FIR change from time to time, so follow what the portal shows on the day.
What has to be reported at a police station
Serious offences, offences against a person, and cases where you know who is responsible are generally not accepted as an online e-FIR. Report them in person at a police station.
You do not have to find the "right" station first. Under section 173 of the Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS), information about a cognizable offence can be given at any police station, whichever area the offence happened in; this is often called a zero FIR. The same section allows information to be given by electronic communication, which the police take on record once you sign it within three days.
Source: Bharatiya Nagarik Suraksha Sanhita, 2023, section 173.
If the police will not register your complaint
- Ask for the complaint in writing to be received, and keep the receipt or a photo of the stamped copy.
- Send the substance of the complaint in writing, by post, to the senior officer: in Gurugram, the Commissioner of Police. BNSS section 173(4) provides for this when the station refuses to record information about a cognizable offence.
- If that also fails, a complaint can be made to the magistrate, who can order an investigation under BNSS section 175(3).
These steps need a clear, well-documented complaint. If you want help drafting it or taking it further, see FIR and police complaint help. Advice on the case itself, and any court step, is given by an advocate.
Common questions
Is an online complaint the same as an FIR?
No. A complaint registered on Har Samay is recorded and looked into, but an FIR is registered by the police for a cognizable offence. The portal accepts e-FIRs only for the limited cases it lists.
Can I report a lost RC or driving licence online?
Yes. Use the lost article report on Har Samay. Keep the report: it is usually asked for when you apply for a duplicate RC or licence.
Which number should I call in an emergency in Gurugram?
Call 112, the national emergency number. For online financial fraud, call 1930.
Do I have to go to the police station in my own area?
No. Information about a cognizable offence can be given at any police station (a zero FIR). The case is then transferred to the station with jurisdiction.
Official resources
- Har Samay (Haryana Police services) (opens in a new tab)
- Haryana Police (opens in a new tab)
- National Cyber Crime Reporting Portal (opens in a new tab)
GurugramHelp is an independent assistance service, not a government office, and this guide is general information, not legal advice. Rules, fees and portals change: check the official source before you act.
Where we can help
- FIR & police complaints The police must register an FIR when information discloses a cognizable offence.
- Lost RC A lost Registration Certificate can become a problem when you need to sell your vehicle, transfer ownership, deal with insurance or complete another RTO-related transaction.
- Police verification Haryana Police verifies tenants, domestic help and employees and issues character certificates, mostly through its online citizen services.
- Legal advice & agreement review A short consultation early can save a long dispute later.
